Returns, Refunds and Exchanges Policy

Last updated: November 11, 2026

We want you to love your Grizzly gear. Returns and exchanges are available within 30 days of delivery, subject to the terms below.

Starting a return or exchange

Email support@thegrizzlyco.com within 30 days of delivery before sending anything back.

Please include:

• Your order number
• The email address used to place the order
• The item you need help with
• The reason for your request
• Photographs if the item is damaged, defective or incorrect

Once the request is approved, we will provide the appropriate instructions and return address.

Do not send an item back without contacting us first. Items sent to the sender address shown on the parcel or to a production facility may not be accepted or recoverable.

Return eligibility

For a change-of-mind or sizing return, the item must be:

• Unworn other than trying it on
• Unwashed
• Free from marks, stains, odors and damage
• In its original condition

We reserve the right to refuse a return or reduce a refund where an item shows wear, washing, damage or handling beyond what is reasonably necessary to try it on and assess the fit.

Change-of-mind returns

Change-of-mind returns must be requested within 30 days of delivery.

The customer is responsible for return postage. We recommend using a tracked service and retaining proof of postage until the return has been completed.

Original shipping charges and return-postage costs are not refundable for change-of-mind returns.

Size exchanges

If you need a different size, contact us within 30 days of delivery.

The item must meet the return-eligibility conditions above. The customer is responsible for the cost of returning an item when the size originally ordered was supplied correctly.

Exchanges are subject to product, size and color availability. We will provide the available options after reviewing your request.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email us within 30 days of delivery.

Include your order number, a description of the problem and clear photographs showing:

• The complete item
• The affected area or defect
• The product and size received, where relevant
• The packaging if it was damaged during delivery

Once approved, you may choose between a replacement and a refund.

You will not normally be required to return a damaged, defective or incorrect item. If we ask you to return it, we will cover the reasonable return cost or provide appropriate return instructions.

Faults that develop after use

If a fault develops within 30 days of delivery despite following the garment-care instructions, email us with photographs and a description of what happened.

We will assess the item in its current condition.

This policy does not cover:

• Normal wear and tear
• Accidental damage
• Damage caused by misuse
• Damage caused by washing or drying contrary to the care instructions
• Damage caused by ironing directly over the printed design

These exclusions do not limit any rights that cannot legally be excluded.

Sale items

Sale items follow the same 30-day returns and exchanges policy unless clearly stated otherwise before purchase.

Gift cards

Gift cards are non-refundable, except where a refund is required by applicable law.

Return postage

Customers are responsible for return postage for:

• Change-of-mind returns
• Customer-requested size changes where the ordered item was supplied correctly

We are responsible for reasonable return costs where we supplied a damaged, defective or incorrect item and require it to be returned.

Original shipping charges

Original shipping charges are not refundable for change-of-mind or customer-requested sizing returns.

Original shipping charges will be refunded when an order is refunded because the item was damaged, defective or incorrect.

Refund processing

Once an eligible return has been received and inspected—or a damaged, defective or incorrect-item claim has been approved—we will email you to confirm the outcome.

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to appear after it has been issued. Processing times are controlled by your bank, card issuer or payment provider.

Late or unauthorized returns

Return requests made more than 30 days after delivery may not be accepted unless required by applicable law.

Items sent without approval or to an address other than the one provided in our instructions may not be received or processed.

Promotions and bundled offers

If a return causes an order to no longer qualify for a promotion, bundle discount or free-item offer, the refund may be adjusted to reflect the terms of that promotion.

Any adjustment will be explained before the return is completed.

Your legal rights

Nothing in this policy excludes, restricts or replaces any consumer rights that cannot legally be excluded under applicable law.

Contact us

For return, refund or exchange questions, email:

support@thegrizzlyco.com

Please include your order number so we can help promptly.