Shipping and Delivery Policy

Last updated: November 11, 2026

Thank you for shopping with The Grizzly Co. Every item is made to order and printed in the USA. This policy explains where we ship, our estimated production and delivery times, and what to do if something goes wrong.

Where we ship

We currently ship throughout the United States.

Free shipping

Orders containing two or more items qualify for free shipping.

Any other applicable shipping charges are displayed during checkout before payment is completed.

Production time

Every item is made to order.

Orders are normally produced and prepared for shipping within 1–3 business days. Production may take longer during exceptionally busy periods, holidays or circumstances outside our reasonable control.

Production time is separate from delivery time.

Estimated delivery times

Once dispatched, delivery normally takes approximately 5–7 business days.

Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take an additional 7–12 business days.

Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, service interruptions and other events outside our reasonable control may affect delivery.

Tracking information

We will email tracking information to the email address used during checkout as soon as it becomes available.

Please check your spam, junk and promotions folders if you do not receive the email.

Occasionally, a parcel may miss a carrier scan even though it is still moving. Please allow two days for the tracking information to update before contacting us.

Separate packages

Items from the same order may be produced at different facilities and arrive in separate packages.

When available, separate tracking information will be provided for each package. You will not be charged additional shipping because we divide an order into multiple shipments.

Address changes

Please review your delivery address carefully before completing your order.

If you need to change it, email support@thegrizzlyco.com within 24 hours of placing your order. We will do our best to help, but changes cannot be guaranteed once production begins.

If an order cannot be delivered because an incorrect or incomplete address was provided, the customer will be responsible for any additional shipping charge required to resend it.

Order cancellations

Email us within 24 hours of placing your order if you wish to request a cancellation.

Because every product is made to order and production begins quickly, cancellation requests cannot be guaranteed. Orders cannot normally be changed or canceled after the first 24 hours.

This does not affect any cancellation or refund rights that apply when we notify you of a shipping delay.

Combining separate orders

If you place more than one order, email us within 24 hours and we will do our best to combine them.

Combining orders cannot be guaranteed once production begins. Placing separate orders does not automatically qualify them for combined-order promotions or shipping offers.

Shipping delays

If we become unable to ship your order within the stated timeframe, we will contact you with a revised estimate.

You may choose to accept the revised shipping date or cancel the affected unshipped order for a refund.

Tracking says delivered, but the parcel is missing

Please check:

• Around your property and any safe delivery locations
• With other members of your household
• With nearby neighbors
• Any delivery photograph or note provided by the carrier

Carriers occasionally mark packages as delivered shortly before they arrive. If you still cannot locate the parcel, email us at support@thegrizzlyco.com.

Lost parcels

If the carrier confirms that a parcel has been lost in transit, we can arrange a replacement. If you would prefer a refund, that option is also available.

We may need to complete or assist with a carrier investigation before treating a parcel as lost.

Unclaimed or refused parcels

If a parcel is returned because it was unclaimed or refused, contact us once the tracking shows that it is being returned.

We can arrange a replacement after the parcel has been returned. Additional shipping charges may apply where the return resulted from an incorrect address, refusal or failure to collect the parcel.

Contact us

For shipping questions, email:

support@thegrizzlyco.com

Please include your order number and the email address used to place the order.